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Community Services

Community ServicesMaking things better before they get worse

The Community Services Team provides a range of community based services to support children, young people, families and vulnerable adults when they are facing a crisis and have nobody else to turn to. We support people experiencing difficulty in coping with family life and social situations and work in partnership with statutory and voluntary agencies to co-ordinate and deliver a program of focused interventions. . We are committed to a multi-disciplinary approach to provide an effective and focused client-led service.

Our services are generally provided in the clients' own homes and focus on empowering them to make a positive difference to their lives.

Throughout the course of a year the Community Services team will work with over 2,000 people in the Cheltenham, Tewkesbury and Cotswold districts.

What makes this service so successful is the contribution made by our volunteers, who each work on average 2 hours each week.

Our range of services is targeted to specific age groups and circumstances and includes:



Appropriate Adult Scheme

Appropriate AdultThis scheme provides trained volunteers who act as "Appropriate Adults" to 10 - 16 year olds whose parents cannot, or will not, attend whilst their children are held in Police custody. The scheme is also available to adults with mental health or learning difficulties. It operates at various custody suite locations across Gloucestershire. The Appropriate Adults are often the first meaningful support these vulnerable people have when they find themselves in contact with the Criminal Justice System.

Appropriate Adults attend over 350 calls per year and spend an average of 2 hours on each.

When a juvenile is arrested and held in police custody, the CCP Appropriate Adult coordinator will receive a call from the Police, Youth Offending Service or the Emergency Duty Team. The coordinator will then contact volunteers to find someone able to attend. The Appropriate Adult's role is to ensure legal rights are observed, provide non-judgmental moral support and monitor the welfare of the young person or vulnerable adult during police interview and whilst held in the cells.

These are many factors that increase the chances of young people or vulnerable adults committing crimes, including a troubled home life, poor attainment at school, truancy and school exclusion, drug or alcohol misuse, mental illness, deprivation, poor housing or homelessness, peer pressure and lack of parenting skills. CCP is able to offer a range of services to young people and their families aimed at preventing further offending by tackling these risk factors.

See the Volunteer page for more information on how you can join CCP to ensure the welfare of children in police custody, or read Darren's Story.

 

CCP Personal Advisor

Connexions School InclusionThe CCP Personal Advisor [PA] works with young people referred by education welfare officers and schools. The pupils, aged from 13 to16, will be in danger of disengaging from education, may have a record of poor attendance or may have been subject to exclusions. There may be also be concerns over the pupils' home circumstances.

A key feature of the Advisor's role is working on a regular 1:1 basis in order to build the confidence, aspirations and self esteem of children who have limited prospects at school or as school leavers. Where appropriate, the Personal Advisor can also support parents alongside the young people and can make referrals to the Community Services team.

Download the CCP Personal Advisor leaflet

Download the Young Person's Induction Book

 

Family Support

Family SupportCCP's team of experienced family support staff provide intensive one-to-one support to families in their own homes. Our support workers can help the family by developing parenting strategies, household routines, behavioural strategies and family oriented activities, as well as liaising with statutory and voluntary agencies to provide a personalised package of ongoing support.

Download the Family Services Handbook

 

Floating Support

Floating SupportThe Floating Support Service is provided across Cheltenham, Tewkesbury and the Cotswolds to anyone aged 16 to 59 who is experiencing difficulties that may result in loss of their tenancy. An experienced Support Coordinator will work with each client to plan a series of actions aimed at resolving any problems relating to income, employment, mental health, substance abuse etc that may ultimately lead to them losing their homes. The Support Coordinator can also advise on a range of issues from welfare benefits advice to good neighbour relations - all aimed at promoting independence and a happy, healthy, safe and secure lifestyle.

Download the Floating Support Guide (pdf)